FAQ 2026

You can book a tour package by selecting the list of tour packages for fix package.

To book a custom tour package you can contact our customer services or fill custom tour form at https://booking.kelilingnusantara.com/?page=tour-custom.

After you’ve completed your booking, our system will sends you a booking details, you can use this email details as your tour package voucher.

No, Keliling Nusantara accpets only Indonesia Rupiah (IDR), another currency is not accpeted.

To proceed with making payment, please follow the instructions on the Payment page. Keliling Nusantara accepts Visa and MasterCard credit cards. For transactions in IDR, Keliling Nusantara provides payment options via Bank Transfer, ATM, Wise, Internet or Mobile Banking. For Overseas mostly by Wise Transfer.

Some of our tour packages allows you to pay the down payment, it will be 50% of total prices. But some other not.

You can make your remaining payment when you meet our crew in the first meeting on the first day of the tour.

Keliling Nusantara accepts payments via Transfer and Wise. Please make sure your transferred amount to the right account details as shown in payment instruction. Beware of fraud.

You can not cancel a purchased tour package but you can reschedule it by contacting our customer service.

Keliling Nusantara does not refund for a purchased tour package.

Our packages typically include accommodations, guided tours, airport transfers, and select meals.

Once your payment has been received, you will receive a confirmation email. The email contains your booking details.

What the booking price includes or does not include may vary according to your choice of tour packages. However, the price typically covers an admission fee or the basic equipments for your chosen tour package, find find it more details at the tour package page details.

Some of tour destinations has different policy about admission fee for local tourist (Indonesian citizen) and foreign tourist (Non Indonesian citizen), whereas the stated prices are only for local tourist. Please find more details about it at tour package page details.

Typically a tour package not includes a tour guide, but some of tour package includes a local guide and stated at tour package details page, this local guide only come with you in mentioned tour destination only.

Yes, you can change it if the pick up place stated in a tour package details page as any place inside the city, but it must be in the same day and city. Please contact our customer services to inform your new pick up time and place, then our customer services will inform you the available time and place for your new pick up time and places.No, you can not change it if the pick up place is stated as a fix place.

Please note that our tour package prices has a different price policy for adults and children. Our age policy areChildren : Are a customer with 2 up to 7 years old. Adults : Are a customer above 7 years old

Yes you can changet it by contacting our customer service, please note! You can only apply the changes for hotel/room type at the latest 3 days before tour departure and it is subject to the availablelity of the hotel/room type.If you need further assistance, please contact our customer service belowEmail : info@kelilingnusantara.com | Mobile : +62812-2020-9772 (WhatsApp message available)